Clear policies for customers, partners, and community programs.
These policies explain how Vibo Eats operates, how we handle your data, and how refunds are processed. If you need help understanding anything, contact our support team.
Terms & Conditions
Vibo Eats connects customers with restaurants, home cooks, and food bank partners. By using the platform, you agree to provide accurate information, follow partner guidelines, and respect community standards. We may update services or policies as the platform grows.
Privacy Policy
We collect the information needed to process orders, manage accounts, and improve service quality. This includes contact details, order history, and location settings. We do not sell personal data and only share information with partners required to fulfill your order.
Cookie Policy
Cookies help us keep you signed in, remember preferences, and measure performance. You can manage cookies in your browser settings, but some features may not work correctly if cookies are disabled.
Refund Policy
Refund eligibility depends on the order status and partner policy. If an order is canceled before it is prepared, we can usually process a refund. If a meal arrives incorrectly or late, contact support and we will review the case.